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Privacy Policy

Effective date: September 29, 2026

Mateo Oilfield Services Ltd. ("Mateo," "we," "us" or "our") respects your privacy. This policy explains how we collect, use, disclose, protect and retain personal information in connection with our website, service enquiries, customer relationships and recruitment activities.

1. Scope

This policy applies to personal information Mateo receives through this website and through related communications by telephone or email. It also applies to information provided when requesting or receiving services, and when applying for employment. The current website does not provide user accounts, payment processing or online submission forms. Telephone and email links on the website open the communication service on your device.

2. Accountability and Privacy Officer

Mateo is responsible for personal information under its control. Questions, requests or concerns about this policy or Mateo’s privacy practices may be directed to:

Privacy Officer
Neale Loomis
Company
Mateo Oilfield Services Ltd.
Location
Caroline, Alberta

3. Personal Information We Collect

Depending on how you interact with Mateo, we may collect:

  • Contact and business information, such as your name, telephone number, email address, company, position and preferred method of contact.
  • Service information, such as a job or site location, the services requested, timing, access details, known hazards and information needed to prepare a quote, schedule work or complete the job safely.
  • Customer and correspondence records, including enquiries, quotations, work-related communications, invoices and records reasonably required to manage the business relationship.
  • Recruitment information, such as a resume, employment history, qualifications, licences, safety tickets, certifications, references voluntarily provided and other information included in an application.
  • Basic website technical information, such as an Internet Protocol address, browser and device information, pages requested, date and time of access, and routine server logs used to operate and protect the website.

Please do not send sensitive personal information by email unless it is reasonably required and you are comfortable using that method of communication.

4. How We Use Personal Information

Mateo may use personal information to:

  • respond to enquiries and communicate with customers, prospective customers, suppliers and applicants;
  • prepare quotations, schedule and provide services, coordinate site access and support safe work;
  • maintain customer, supplier, accounting and business records;
  • meet contractual, legal, regulatory, insurance and safety obligations;
  • assess employment applications, verify qualifications and contact references with permission;
  • operate, maintain, secure and improve the website and related systems; and
  • prevent misuse, investigate concerns, resolve disputes and protect Mateo’s legal rights, property and safety.

5. Consent and Reasonable Purposes

Mateo collects, uses and discloses personal information only for purposes that are reasonable and as permitted by Alberta’s Personal Information Protection Act and other applicable laws. Consent may be express or implied, depending on the circumstances. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect Mateo’s ability to respond to an enquiry, provide a service or consider an application.

6. Disclosure of Personal Information

Mateo does not sell or rent personal information. We may disclose personal information only as reasonably necessary to:

  • employees and contractors who need the information to perform their duties;
  • service providers that support email, website hosting, information technology, accounting, insurance, legal or other business functions;
  • clients, site operators or other parties where disclosure is required for service delivery, site access, safety or compliance;
  • government authorities, regulators, law enforcement or other persons where disclosure is required or permitted by law; or
  • protect the rights, property or safety of Mateo, its personnel, customers or others.

Some service providers may process or store information outside Alberta or Canada. In that case, the information may be subject to the laws of the jurisdiction where it is processed or stored. Contact the Privacy Officer if you have questions about service-provider practices.

7. Cookies, Server Logs and Analytics

The current website may use a limited functional session cookie needed for basic operation. Mateo does not currently use advertising trackers or third-party behavioural advertising on the website. The web server may create routine logs for security, troubleshooting and performance purposes. If Mateo later adds analytics, new cookies or other tracking technologies, this policy and any required notices will be updated.

8. Safeguards

Mateo uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. Measures may include limiting access to people who need the information, using password-protected systems, maintaining secure records and providing direction to personnel who handle personal information. No method of transmission or storage is completely secure, and Mateo cannot guarantee absolute security.

9. Retention and Disposal

Mateo retains personal information only for as long as reasonably necessary for the purposes described in this policy and to meet legal, regulatory, insurance, safety, accounting and legitimate business requirements. When information is no longer required, Mateo will securely delete, destroy or anonymize it, as appropriate. Applicant information may be retained for a reasonable period to complete the hiring process and consider the applicant for suitable future opportunities, subject to applicable law.

10. Access and Correction

You may make a written request to the Privacy Officer to access personal information Mateo holds about you or to ask that inaccurate information be corrected. Mateo may need to verify your identity before responding. Access may be limited where permitted or required by law, including where disclosure would reveal another person’s personal information or confidential commercial information.

11. Privacy Incidents

If Mateo becomes aware of a privacy or security incident involving personal information, it will take reasonable steps to contain and investigate the incident and will notify affected individuals, Alberta’s Office of the Information and Privacy Commissioner or other authorities when required by law.

12. Third-Party Websites

The website may contain links to third-party websites. Mateo does not control those websites and is not responsible for their content, security or privacy practices. Review the privacy policy of any third-party website you visit.

13. Changes to This Policy

Mateo may update this policy when its practices, technology or legal obligations change. The current version will be posted on the website with a revised effective date.

14. Contact

Questions, access or correction requests, and privacy concerns may be sent to Neale Loomis, Privacy Officer, at mateo.oilfield64@gmail.com or 403-722-2898.